Privacy Policy

Privacy Promise

This privacy promise is effective as of August 1st 2003.

IVC understands that your medical and health information is personal. Protecting your health information is important. We follow strict federal and state laws that require us to maintain the confidentiality of your health information.

Our Privacy Responsibilities

IVC is required by law to:

  • Maintain the privacy of your health information;
  • Provide this notice that describes the ways we may use and share your health information; and
  • Follow the terms of the notice currently in effect.
  • We reserve the right to make changes to this notice at any time and make the new privacy practices effective for all information we maintain. Current notices will be posted in IVC facilities and on our website. You may also request a copy of any notice from the IVC Privacy Office.

How We Use Your Health Information

When you receive care from IVC, we may use your health information for treating you, billing for services, and conducting our normal business known as healthcare operations. Examples of how we use your information include:

Treatment – We keep records of the care and services provided to you. Healthcare providers use these records to deliver quality care to meet your needs. For example, your doctor may share your health information with a specialist who will assist in your treatment. Some health records, including some confidential communications with a mental health professional, some substance abuse treatment records, some genetic test results, and some health information of minors may have additional restrictions on the use and disclosure under state and federal laws.

Payment – We keep billing records that include payment information and documentation of the services provided to you. Your information may be used to obtain payment from you, your insurance company, or other third party. We may also contact your insurance company to verify coverage for your care or to notify them of upcoming services that may need prior notice or approval. For example, we may disclose information about the services provided to make a claim and obtain payment from your insurance company or Medicare.

Healthcare Operations – We use health information to improve the quality of care, train staff and students, provide customer service, manage costs, conduct required business duties, and make plans to better serve our communities. For example, we may use your health information to evaluate the quality of treatment and services provided by our physicians, nurses, and other healthcare workers.

Other Services We Provide

We may also use your health information to:

  • Recommend treatment alternatives;
  • Tell you about health services and products that may benefit you;
  • Share information with family or friends involved in your care or payment for your care, when appropriate;
  • Share information with third parties who assist us with treatment, payment, and healthcare operations. Our business associates must protect your information by following our privacy practices;
  • Remind you of an appointment (if you do not wish to be reminded, notify the scheduler.);

Sharing Your Health Information

There are limited situations when we are permitted or required to disclose health information without your signed authorization.

These situations are:

  • For public health purposes such as reporting communicable diseases, work-related illnesses, or other diseases and injuries permitted by law; reporting births and deaths; and reporting reactions to drugs and problems with medical devices;
  • To protect victims of abuse, neglect, or domestic violence;
  • For health oversight activities such as investigations, audits, and inspections;
  • For lawsuits and similar proceedings;
  • When otherwise required by law;
  • When requested by law enforcement as required by law or court order;
  • To coroners, medical examiners, and funeral directors;
  • For organ and tissue donation;
  • For research approved by our review process under strict federal guidelines;
  • To reduce or prevent a serious threat to public health and safety;
  • For workers’ compensation or other similar programs if you are injured at work; and
  • For specialized government functions such as intelligence and national security.
  • All other uses and disclosures, not described in this notice, require your signed authorization. You may revoke your authorization at any time with a written statement. However, IVC may not be able to reverse the use or disclosure of your health information while your authorization was in effect.

Your Individual Rights

You have the right to:

  • Request restrictions on how we use and share your health information. We will consider all requests for restrictions carefully but are not required to agree to any restriction;
  • Request that we use a specific telephone number or address to communicate with you;
  • Request to inspect and copy your health information, including medical and billing records. Fees may apply. Under limited circumstances, we may deny you access to a portion of your health information and you may request a review of the denial;
  • Request corrections or additions to your health information;
  • Request an accounting of certain disclosures of your health information made by us. The accounting does not include disclosures made for treatment, payment, and healthcare operations and some disclosures required by law. Your request must state the period of time desired for the accounting, which must be within the six years prior to your request and exclude dates prior to April 14, 2003. The first accounting is free but a fee will apply if more than one request is made in a 12-month period; and
  • Request a paper copy of this notice even if you agree to receive it electronically.

Contact Us

If you would like further information about your privacy rights, are concerned that your privacy rights have been violated, or disagree with a decision that we made about access to your health information, contact:

IVC Privacy Office

1055 North 300 West, Suite 104
Provo, UT 84604

We will investigate all complaints and will not penalize nor treat you any differently for filing a complaint. You may also file a written complaint with the Office of Civil Rights of the U.S. Department of Health and Human Services.

Privacy Practices on

Public Information – This site offers access to information on IVC services and facilities, affiliated physicians, and other health-related content to anyone who accepts the Terms of Use. IVC through, makes this information publicly available without the need for the user to disclose any personally identifiable information.

System Security – IVC has taken reasonable steps and has employed industry-standard practices and technology to ensure the integrity and confidentiality of personally identifiable information. Even the most secure computer systems can be violated, so IVC cannot guarantee security.

HIPAA Requirements – Protected health information associated with is managed in accordance with HIPAA regulations. Accordingly, protected health information is not shared except as explained in the Notice of Privacy Practices above.

Use of Cookies – Like many sites, utilizes “cookies.” A cookie is an alphanumeric file that transfers to the user’s computer during a session to help improve the Internet experience. uses cookies: (1) to keep track of the pages previously selected during the session, in order to enable “Back to Previous Section” capability; (2) to enable general usability statistics that can be used to make the site better; and (3) in situations where users proactively identify themselves (e.g., with a user name and password), cookies help serve up personalized functionality without the need for users to continually re-identify themselves during their session. Cookies are randomly generated, are used only for one session then destroyed, and are incapable of identifying the user. IVC does not control the use of cookies used or linked by contracted or third party services.

IVC utilizes Google Analytics to collect user data which may include age, gender, and interests. This data is used to understand how visitors use the site and to improve the content and design of the site.

IVC, Google, and other third-parties may utilize first and third-party cookies to to understand how ad services and placement interactions are related to visits to You may opt-out of Google Analytics and customize tracking settings by visiting

IVC may use the Facebook tracking pixel to determine an advertisement’s effectiveness. This tool allows us to understand a visitor’s interactions with our site after clicking an ad on The data collected does not include any personally identifiable information.

Embedded Content – Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

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